1. Acceptance of Terms
By placing an order, requesting services, or making payment, you agree to these Terms & Conditions in full.
Terms & Conditions
Terms & Conditions of Online Sales & Services
Last updated: June 2026
Customer document
These Terms & Conditions explain the contract between you and DGS Recovery LTD when using our online services. Please read them carefully before placing orders or requesting services.
2. Scope of Services
DGS Recovery LTD provides vehicle recovery, transport, automotive logistics, courier delivery of automotive-related goods, and secure shipment of documents and keys.
3. Orders & Contract Formation
A binding contract is formed only upon written confirmation or acceptance of payment by DGS Recovery LTD.
4. Prices & Mandatory Online Payments
All payments must be completed exclusively through DGS Recovery LTD's secure online payment systems. Payments by telephone, email, manual card entry, or any form of Mail Order / Telephone Order (MO/TO) transaction are not accepted. This applies even where orders are placed by phone, email, or other offline channels.
Payments are processed online only. Card details are never taken by phone or email.5. Shipping Destinations
We ship to the United Kingdom, European Union, United States, and Canada, subject to local regulations.
6. Customs & Import Duties
For international shipments, the customer acts as Importer of Record and is responsible for all duties, taxes, and compliance requirements.
7. Non-ADR & ADR Goods
Non-ADR goods are shipped via standard courier. ADR or restricted goods are accepted only by prior approval and must comply with applicable regulations. See our Shipping Terms for full details.
8. Delivery & Risk
Delivery times are estimates only. Risk transfers upon dispatch or handover to the carrier.
9. Cancellations & Refunds
Service call-outs are non-refundable once dispatched. Product returns require prior authorisation.
10. Liability & Insurance
Liability is limited to statutory transport conventions. Indirect or consequential losses are excluded.
11. Governing Law
These Terms are governed by the laws of England and Wales.